Frequently Asked Questions
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Are all products at Serin Beauty Shop original?
Yes. All products sold by Serin Beauty Shop are 100% original and imported from authentic international suppliers. We maintain proper import documents and authenticity records for every product.
Is Serin Beauty Shop an importer?
Yes. Serin Beauty Shop is a first-hand importer of many Korean, Japanese, Thai and international beauty products, allowing us to provide authentic products at competitive prices.
How can I verify product authenticity?
You can verify authenticity through the original packaging, batch code, barcode and import documentation. We only sell genuine products sourced from trusted suppliers.
Do you deliver all over Bangladesh?
Yes. We provide fast and secure home delivery to all districts across Bangladesh through trusted courier partners.
How long does delivery take?
Inside Dhaka, delivery usually takes 1–2 working days. Outside Dhaka, delivery generally takes 2–5 working days depending on the courier service.
Can I return a product?
Returns are accepted only if the wrong product, damaged product or defective item is delivered. Please contact us within the specified return period.
Are your skincare products suitable for sensitive skin?
We offer products for different skin types, including sensitive skin. We always recommend performing a patch test before using any new skincare product.
How should I choose the right skincare products?
Choose products according to your skin type and skin concerns. If you're unsure, our customer support team can help you select the most suitable products.
Why are Serin Beauty Shop prices competitive?
As a first-hand importer, we source products directly, reducing unnecessary costs and allowing us to offer genuine products at competitive prices.